JOB ANNOUCEMENT
CHIEF OPERATING OFFICER
INTRODUCTION
The Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/Gyn, HIV and homeless services. We are dedicated to health equity through the provision of culturally- and linguistically-competent services with a focus on the Latino Spanish-speaking communities. At MNHC we are committed to a culture of excellence and financial success to fulfill our mission of providing health care access for all.
GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES
The COO performs overarching major and related functions for MNHC. In a corporate wide position, the COO translates the goals, strategies, and programs of the corporation into specific meaningful work for departments. S/he facilitates and leads adherence to successful business operational standards and enforces accountability for the meeting of those standards within specifically assigned departments.
REPORTING RELATIONSHIP
Reports directly to the Executive Director/CEO
DUTIES AND RESPONSIBILITIES
- Responsible for maintenance of all primary care grants, manage care contracts and relationships i.e.: SF Health Plan, ensures obligations/goals are met and corrective measures are implemented. Certify that all reports are completed and submitted in accordance with designated deadlines.
- Liaise with medical staff on quality performance issues and concerns related to the implementation of managed care and primary care contracts.
- Coordinates the operations processes for patient care, including data collection, clinic flow and appointment systems. Responsible for ensuring all sites are effectively operational, which includes addressing all barriers to patient access.
- Develops, evaluates and monitors employee orientation and training regarding primary care contracts for all clinical staff.
- Participates in the development and implementation of health information technology systems including Practice Management System, registries, EHR.
- Resolves problems related to utilization of facilities, equipment and supplies and makes recommendations for adequate staffing if appropriate.
- Responsible for the development of policies, procedures and systems to achieve stated goals and compliance with HIPAA and other regulatory/third party mandates.
- Participates in the evolution and refinement of the Quality Improvement process as well as other committees such as Senior Management, emergency preparedness.
- Actively seeks grant opportunities, as appropriate, takes the lead with grant writing, and application submission. Ensures program compliance and administration occurs upon grant approval and implementation.
- Develops and maintains a system for forms review, and implements changes as necessary.
- Oversight of operations at a satellite clinic location, Valencia Clinic.
- Undertakes special projects as assigned by the CEO.
*To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily. The qualifications listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
QUALIFICATIONS
- Masters degree in Health Administration, Business, Human Services or other related field or equivalent experience.
- Minimum 5 years progressively responsible administration experience in health care or Human Service related organizations.
- Thorough knowledge of the theory and practice of organizational management preferably in health care, non-profit environment.
- Excellent and effective written and verbal communication skills.
- Excellent leadership skills- demonstrated ability to effectively lead in changing environments, exercising initiative, judgment, problem solving and decision making.
- Bilingual Spanish/English preferred.
- Excellent knowledge of Information Technology and its application to the Health Care environment.
BENEFITS AND VACATION
MNHC offers an excellent benefits package, which includes Medical, Dental, Vision and Life insurance. Twelve (12) paid holidays, a floating holiday and birthday holiday in addition to vacation and sick leave. We also offer paid educational leave and 401(k).
APPLYING FOR THIS JOB
If you are interested in applying for this position, please email your resume and cover letter to jobs@mnhc.org.
***MNHC IS AN EQUAL OPPORTUNITY EMPLOYER***
**PLEASE INCLUDE SALARY EXPECTATIONS IN YOUR COVER LETTER.**